Job Description
Join our award-winning team at Grand Ohio Hospitality Group as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences at our premier downtown Columbus location. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, comprehensive benefits, and career growth opportunities within our expanding portfolio of luxury properties.
Responsibilities
- Provide warm, personalized check-in/check-out services for hotel guests
- Manage reservations, room assignments, and payment processing
- Address guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems to maintain accurate guest records
- Upsell hotel amenities and services to enhance guest satisfaction
- Execute emergency procedures and security protocols as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Columbus attractions and transportation