Job Description
Join our award-winning team at Grand Hotel Nashville, where hospitality meets innovation! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences in the heart of Music City. As the first point of contact for our discerning travelers, you'll embody our commitment to excellence while enjoying competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant destinations.
Responsibilities
- Deliver exceptional guest service through seamless check-in/check-out processes and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision using PMS software
- Address guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping and maintenance teams to ensure operational excellence
- Process payments, handle cash transactions, and maintain accurate financial records
- Act as a local resource, recommending dining, entertainment, and attractions
- Uphold brand standards while maintaining a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid driver's license and reliable transportation
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Nashville tourism and attractions
- High school diploma or equivalent required