Job Description
Join our award-winning team at the San Jose Grand Hotel as a Front Desk Agent! We're seeking energetic, customer-focused individuals to be the first point of contact for our guests. No prior experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, benefits, and a vibrant work environment in the heart of San Jose's tech hub.
Responsibilities
- Provide exceptional customer service to hotel guests including check-in/check-out procedures
- Manage reservations, room assignments, and payment processing
- Address guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance departments
- Maintain accurate guest records and billing information
- Assist with concierge services and local recommendations
- Uphold brand standards and safety protocols
Qualifications
- No experience required – we welcome career changers and recent graduates!
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with reservation systems
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Problem-solving abilities and attention to detail
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent