Job Description
Join our award-winning Austin luxury hotel and elevate the guest experience to new heights. We're seeking a passionate Full-Time Guest Experience Manager to lead our front-of-house operations and create unforgettable stays for our discerning clientele. As a key ambassador of our brand, you'll shape our hospitality culture while enjoying competitive benefits, career development opportunities, and the vibrant energy of Austin's thriving tourism scene.
What Makes Us Exceptional:
- Premium benefits package including health insurance and 401(k)
- Complimentary hotel stays at our global properties
- Industry-leading training programs
- Collaborative work environment with industry professionals
Responsibilities
- Lead front-of-house operations including check-in/check-out, concierge services, and VIP guest management
- Train and mentor guest relations staff on service excellence standards
- Resolve guest inquiries and complaints with immediate, personalized solutions
- Collaborate with housekeeping, F&B, and event teams to ensure seamless guest experiences
- Implement and optimize guest feedback systems to drive service improvements
- Manage room inventory and maximize occupancy through strategic upselling
- Prepare daily reports on guest satisfaction metrics and operational performance
Qualifications
- 3+ years of luxury hotel management or guest relations experience
- Proven leadership in high-volume service environments
- Expert knowledge of hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Bachelor's degree in Hospitality Management or related field preferred
- Austin tourism certification or event planning experience a plus
- Ability to work flexible shifts including nights, weekends, and holidays