Job Description
Join our award-winning downtown hotel as a Night Shift Team Member and become the heart of our overnight operations! We're seeking dedicated professionals who thrive in dynamic environments and deliver exceptional guest experiences during evening and early morning hours. Enjoy competitive pay, comprehensive benefits, and a supportive team culture. Perfect for night owls seeking stability and growth in Detroit's vibrant hospitality scene.
Responsibilities
- Manage front desk operations including check-ins, check-outs, and guest inquiries during overnight hours
- Monitor security systems and respond to emergency situations promptly
- Coordinate housekeeping services for room turnovers and public area maintenance
- Handle guest complaints with professionalism and resolve issues to satisfaction
- Perform nightly reconciliation of transactions and financial reports
- Conduct property security rounds and maintain safety protocols
- Assist with valet services and guest transportation coordination
- Collaborate with day shift teams for seamless transition of information
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Flexible availability including weekends and holidays
- Strong communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Basic knowledge of hotel management systems (e.g., PMS)
- Valid Michigan driver's license (if driving responsibilities apply)
- Ability to stand/walk for extended periods and lift up to 25 lbs
- First Aid/CPR certification or willingness to obtain