Job Description
Join our award-winning downtown Minneapolis team as a Front Desk Agent! We're seeking energetic hospitality professionals to deliver exceptional guest experiences at our luxury property. This shift-based role combines customer service excellence with operational efficiency in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement within our renowned hotel group. Perfect for detail-oriented individuals who thrive in dynamic settings!
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage room inventory and reservations with precision
- Resolve guest inquiries and concerns with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute checklists and opening/closing procedures
- Upsell hotel amenities and services
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with PMS systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling accuracy
- High school diploma or equivalent
- Valid MN work permit