Job Description
Join our award-winning team as a Front Desk Agent where you'll be the heart of our guest experience! We're seeking energetic professionals to deliver exceptional service during evening and overnight shifts. Enjoy flexible scheduling, competitive pay, and career growth opportunities in a vibrant hospitality environment.
Responsibilities
- Manage guest check-in/check-out processes efficiently with reservation systems
- Handle guest inquiries, requests, and complaints with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Monitor security protocols and access control during assigned shifts
- Perform nightly audits and prepare shift reports
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hospitality or related field
- Proficiency with property management systems (e.g., Opera, Cloudbeds)
- Strong communication and conflict resolution skills
- Flexible availability for evening/overnight shifts (3pm-11pm, 11pm-7am)
- Basic computer literacy and cash handling experience
- Valid driver's license and reliable transportation