Job Description
Join our award-winning team at Grand Plaza Hotel and launch your hospitality career in Boston's vibrant downtown! We're seeking passionate individuals with no prior experience to deliver exceptional guest experiences in our luxury hotel. As a Hospitality Associate, you'll receive comprehensive training in guest services, operations, and industry best practices. Enjoy competitive benefits, career advancement opportunities, and a supportive work environment in one of America's most dynamic cities. No experience required – just your enthusiasm and commitment to excellence!
Responsibilities
- Deliver exceptional guest service through warm, personalized interactions
- Manage check-in/check-out procedures efficiently and accurately
- Assist with guest inquiries, requests, and issue resolution
- Collaborate with housekeeping and maintenance teams for seamless operations
- Operate hotel systems including reservation software and payment processing
- Maintain a clean, organized, and welcoming lobby environment
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Outstanding communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to work flexible shifts including evenings, weekends, and holidays
- Basic computer literacy with willingness to learn new systems
- Positive attitude and passion for serving others
- Ability to stand/walk for extended periods
- Must pass background check and drug screening