Job Description
Join our award-winning hospitality team at the heart of Dallas! The Grand Plaza Hotel is seeking a charismatic Front Desk Agent to create unforgettable experiences for our international and local guests. You'll be the first point of contact for visitors seeking luxury accommodations in the vibrant Arts District. We offer competitive benefits, career growth opportunities, and a dynamic work environment where your smile makes a difference. If you thrive in fast-paced settings and possess genuine passion for exceptional service, apply today to become part of Dallas's premier hospitality destination.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage room reservations, cancellations, and modifications with precision
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping, maintenance, and concierge teams
- Utilize hotel management systems (Opera, Fidelio) for operational efficiency
- Upsell hotel amenities and local attractions to enhance guest satisfaction
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (PMS)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Texas hospitality certification or willingness to obtain
- Fluent in English; bilingual (Spanish) strongly preferred
- Flexible availability including weekends, holidays, and overnight shifts
- Professional appearance and positive demeanor