Job Description
Join our award-winning team at the Grand Plaza Hotel Dallas, where luxury meets Southern hospitality! We're seeking charismatic Front Desk Agents to create unforgettable experiences for our international guests. This is more than a job – it's your gateway to the thriving Dallas hospitality scene. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in one of America's most dynamic cities. Why join us?
- Comprehensive health & wellness package
- 401(k) with company match
- Discounted hotel stays worldwide
- Free parking in downtown Dallas
Responsibilities
- Deliver exceptional guest check-in/check-out experiences
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (Opera/PMS)
- Upsell hotel amenities and services
- Maintain a pristine front desk environment
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in hotel management software
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid Texas driver's license preferred
- Flexible availability including nights/weekends
- Basic knowledge of Dallas attractions
- Positive attitude with strong attention to detail