Job Description
Join our award-winning downtown Minneapolis hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic hospitality professional to deliver exceptional service, manage seamless check-ins/check-outs, and create memorable stays for our international clientele. This full-time role includes competitive pay, comprehensive benefits, and opportunities for career growth in one of America's top travel destinations.
Responsibilities
- Handle guest registration, check-outs, and room assignments with precision
- Manage reservation systems and optimize room occupancy rates
- Resolve guest inquiries and complaints with exceptional service skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain cleanliness and organization at the front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling skills
- Valid Minnesota hospitality license
- Fluency in English; Spanish a plus
- Knowledge of Minneapolis attractions and transportation