Job Description
Join our award-winning team at the heart of Charlotte's vibrant hospitality scene! We're seeking a charismatic Front Desk Agent to create memorable experiences for our guests. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities in one of America's fastest-growing cities. If you thrive in fast-paced environments and take pride in exceptional service, apply today!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Handle guest complaints and resolve issues promptly following company protocols
- Process payments, manage cash registers, and balance daily transactions
- Maintain detailed records of guest preferences and special requests
- Act as hotel ambassador, providing local recommendations and assistance
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong organizational skills with attention to detail
- Basic math and cash handling abilities
- Valid driver's license and reliable transportation