Job Description
Join our award-winning luxury hotel in the heart of Houston! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences and drive operational excellence. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our renowned hospitality group. Be the first point of contact for our discerning clientele and contribute to our legacy of five-star service.
Responsibilities
- Check-in/check-out guests efficiently using Opera PMS system
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and urgency
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Upsell hotel amenities and local attractions
- Maintain pristine lobby area and front desk environment
Qualifications
- 2+ years hotel front desk or customer service experience
- Proficiency in reservation systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Texas driver's license preferred
- Fluency in English and Spanish highly valued
- High school diploma or equivalent required