Job Description
Embark on an exciting hospitality career as a Front Desk Agent at our premier Boston hotel! We're seeking passionate individuals to deliver exceptional guest experiences while kickstarting their professional journey. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a dynamic team environment.
Responsibilities
- Warmly welcome and assist guests with check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Act as hotel ambassador with local area knowledge
- Utilize hotel management systems efficiently
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with MS Office
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience preferred
- Flexible schedule availability including weekends
- Positive attitude with attention to detail