Job Description
Join our award-winning team at Grand Horizon Hotels as an Urgently Hiring Front Desk Agent in Denver! We're seeking passionate hospitality professionals to deliver exceptional guest experiences through flexible shift work. This is your opportunity to thrive in a dynamic environment while growing your career in the heart of Colorado's vibrant tourism scene. Enjoy competitive pay, comprehensive benefits, and a supportive team culture.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, inquiries, and payment processing with precision
- Resolve guest concerns promptly while maintaining service excellence
- Coordinate with housekeeping and maintenance teams for seamless operations
- Local area knowledge and concierge services for guest recommendations
- Maintain accurate records and reports for daily operations
- Adhere to safety protocols and emergency procedures
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Flexible availability for day/night/weekend/holiday shifts
- Proficiency in PMS systems (Opera, Fidelio) and MS Office
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Valid Colorado driver's license (for occasional errands)