Job Description
Launch your hospitality career at Grand Plaza Hotel, Portland's premier urban destination! We're seeking enthusiastic Front Desk Agents to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, reservations, and guest requests. Join our award-winning team for comprehensive training, growth opportunities, and a vibrant downtown location.
Responsibilities
- Seamlessly manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (e.g., Opera) effectively
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or hospitality experience
- Exceptional communication and problem-solving skills
- Proficiency with basic computer applications
- Flexible availability including weekends and holidays
- Positive attitude and professional appearance
- Ability to multitask in fast-paced environments
- Basic math aptitude for handling transactions