Job Description
Join our award-winning team as a Night Shift Front Desk Agent at Grand Hotel Raleigh! We're seeking a charismatic hospitality professional to manage our overnight operations with exceptional service. This pivotal role ensures seamless guest experiences during evening hours while maintaining operational excellence. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of Raleigh's premier hospitality destinations.
As the overnight face of our luxury property, you'll be instrumental in creating memorable stays through personalized service and problem-solving expertise. Our ideal candidate thrives in dynamic environments and embodies our commitment to hospitality excellence.
Responsibilities
- Manage guest check-ins/check-outs with efficiency and warmth during overnight hours
- Handle reservation inquiries, modifications, and special requests with precision
- Address guest concerns promptly and escalate complex issues to management
- Monitor security protocols and ensure building safety throughout the night
- Process payments accurately and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams for operational needs
- Prepare end-of-night reports and manage key inventory
Qualifications
- Minimum 1 year front desk or hospitality experience required
- Exceptional customer service and communication skills
- Proficiency with hotel management systems (e.g., Opera, PMS)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- Basic knowledge of local attractions and services
- Valid North Carolina hospitality or food handler certification preferred