Job Description
Step into the heart of hospitality with Grand Hospitality Group! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences at our premium Austin property. As the first point of contact, you'll embody our brand's excellence while managing seamless check-ins, resolving inquiries, and ensuring operational perfection. This full-time role offers competitive compensation, comprehensive benefits, and career advancement opportunities in one of America's most vibrant cities.
Why Join Us?
- Competitive hourly pay plus performance incentives
- Health, dental, and vision benefits after 60 days
- Complimentary hotel stays and exclusive discounts
- Professional development programs
- Dynamic team culture with recognition initiatives
Responsibilities
- Efficiently manage guest check-ins/check-outs using property management systems
- Handle reservations, room assignments, and special requests with precision
- Resolve guest inquiries and complaints promptly while maintaining service standards
- Process payments and manage cash handling procedures accurately
- Coordinate with housekeeping, maintenance, and security teams
- Provide local recommendations and personalized assistance to guests
- Maintain a clean, organized, and welcoming front desk environment
- Assist with training and mentoring new team members as needed
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Valid Texas driver's license (for occasional errands)
- Basic first aid/CPR certification preferred