Job Description
Join our award-winning hospitality team at Grand Hotel Memphis, where Southern charm meets exceptional service! We're seeking dynamic Front Desk Agents to deliver unforgettable guest experiences in the heart of the city's vibrant downtown. As the first point of contact, you'll embody our commitment to excellence while working flexible shifts including nights, weekends, and holidays. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most iconic destinations.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage reservation systems, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and urgency
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Memphis tourism knowledge and local attraction recommendations
- Maintain clean, organized lobby environment
Qualifications
- Minimum 1 year hotel or hospitality front desk experience
- Proficiency with PMS systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Basic math and cash handling accuracy
- Tennessee hospitality certification preferred
- Multilingual abilities (Spanish) highly valued