Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and enjoy the unique benefit of weekly pay! We're seeking charismatic professionals to deliver exceptional guest experiences at our premier Jacksonville waterfront location. This role offers rapid career growth, comprehensive benefits, and a dynamic work environment where your smile makes a difference.
What We Offer:
- Weekly paychecks (no more waiting for monthly payroll!)
- Comprehensive health and wellness benefits
- 401(k) with company match
- Complimentary hotel stays nationwide
- Tuition reimbursement programs
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS
- Handle guest inquiries and resolve service issues with empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and special packages
- Maintain a pristine front desk appearance
- Execute emergency procedures calmly and effectively
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible schedules including nights/weekends
- High school diploma or equivalent required
- Valid Florida driver's license preferred
- Basic knowledge of Jacksonville attractions and services
- Multilingual skills (Spanish/Portuguese) a plus