Job Description
Join our award-winning team at Grand Charlotte Hospitality as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of Uptown Charlotte. This role offers competitive pay, comprehensive benefits, and opportunities for career growth in a luxury hotel environment. If you thrive in fast-paced settings and pride yourself on creating memorable moments, we want to meet you!
Responsibilities
- Check in/out guests efficiently with warm hospitality and attention to detail
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest complaints and resolve issues with professionalism
- Process payments, manage cash floats, and maintain accurate financial records
- Utilize property management systems (Opera/PMS) for daily operations
- Uphold brand standards and safety protocols at all times
Qualifications
- 1+ years of hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with PMS systems and Microsoft Office Suite
- Ability to work flexible shifts (nights, weekends, holidays)
- Valid North Carolina driver's license (if airport transfers required)
- High school diploma or equivalent; hospitality certification preferred
- Fluency in English; multilingual skills a plus