Job Description
Join our award-winning hospitality team as a Front Desk Agent at Luxury Hotels Austin! We offer competitive weekly pay and flexible shift schedules designed for work-life balance. As the first point of contact, you'll create memorable guest experiences while handling check-ins, reservations, and concierge services. Enjoy premium benefits including health insurance, paid time off, and career advancement opportunities.
Responsibilities
- Manage guest check-in/check-out procedures with speed and accuracy
- Process reservations and room assignments using property management systems
- Respond to guest inquiries and resolve complaints promptly
- Coordinate with housekeeping and maintenance teams
- Handle cash transactions and credit card processing
- Maintain cleanliness and organization of front desk area
- Upsell hotel services and amenities
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic cash handling and accounting knowledge
- High school diploma or equivalent required
- Valid Texas driver's license preferred