Job Description
Join our award-winning team at the prestigious Grand Hotel Raleigh as an immediate hire Front Desk Agent! We're seeking dynamic hospitality professionals to deliver exceptional guest experiences in the heart of North Carolina's capital city. Enjoy competitive pay, flexible scheduling, and career growth opportunities in a luxury environment.
Responsibilities
- Provide exceptional check-in/check-out service with warm hospitality
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize Opera property management system efficiently
- Upsell hotel amenities and services
Qualifications
- 1+ years hotel front desk experience preferred
- Proficiency with property management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Raleigh attractions and services
- Flexible availability including weekends/holidays
- High school diploma or equivalent required