Job Description
Join our dynamic team at Grand Plaza Hotel as an immediate Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences in the heart of Raleigh. This temporary-to-full-time role offers rapid onboarding and growth opportunities in the hospitality industry. If you thrive in fast-paced environments and possess a passion for service, apply today to start your rewarding career journey!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and professionally
- Collaborate with housekeeping and maintenance teams
- Process payments and maintain financial records
- Uphold brand standards for service excellence
- Utilize hotel management systems (PMS) effectively
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with hotel management software
- Ability to multitask in high-pressure situations
- Basic mathematical and cash handling skills
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and problem-solving mindset
- High school diploma or equivalent required