Job Description
Join our dynamic hospitality team at Grand Bay Hotel Oakland! We're seeking a passionate Front Desk Agent to create memorable guest experiences. As the first point of contact, you'll manage check-ins/out, handle inquiries, and ensure seamless operations. No prior experience needed – we provide comprehensive training. Enjoy competitive pay, benefits, and growth opportunities in Oakland's vibrant downtown.
Responsibilities
- Efficiently manage guest check-in/check-out procedures
- Respond to inquiries via phone, email, and in-person
- Process reservations and room assignments
- Maintain accurate guest records in PMS system
- Coordinate with housekeeping and maintenance teams
- Handle billing and payment transactions
- Resolve guest concerns with professionalism
Qualifications
- No experience required – training provided
- High school diploma or equivalent
- Strong communication and customer service skills
- Basic computer proficiency
- Ability to work flexible shifts (including nights/weekends)
- Attention to detail and problem-solving aptitude
- Positive attitude and teamwork mindset