Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Front Desk Agent! We're seeking a charismatic hospitality professional to create unforgettable guest experiences while managing check-in/out processes and resolving inquiries with finesse. Enjoy competitive compensation, comprehensive benefits, and career advancement in one of the world's most vibrant cities.
Responsibilities
- Deliver exceptional guest service during check-in/out processes with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Coordinate with housekeeping, concierge, and maintenance teams for seamless operations
- Resolve guest complaints promptly while maintaining brand standards
- Process payments and maintain accurate financial documentation
- Act as local tourism ambassador with comprehensive destination knowledge
- Maintain security protocols for guest safety and property protection
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera PMS and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Valid Washington DC Food Handler's certification
- Ability to work flexible shifts including weekends/holidays
- Fluency in English; Spanish proficiency highly valued
- Strong attention to detail and multitasking abilities
- Positive attitude with genuine passion for hospitality