Job Description
Join our award-winning team at the prestigious Grand Bay Hotel in vibrant San Francisco! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences with the reliability of weekly pay. Enjoy competitive compensation, comprehensive benefits, and career growth in the heart of California's tourism capital. Perfect for hospitality professionals who value financial stability and premium service standards.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and VIP guest requests
- Resolve guest concerns promptly with proactive problem-solving
- Process payments accurately and maintain financial records
- Coordinate with housekeeping and maintenance teams for optimal operations
- Market hotel amenities and local attractions to enhance guest satisfaction
Qualifications
- Minimum 2 years hospitality or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license preferred
- Basic knowledge of San Francisco geography and attractions
- High school diploma or equivalent required