Job Description
Join our award-winning hospitality team at Grand Horizon Hotels in vibrant El Paso! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during day, evening, and overnight shifts. This full-time role is perfect for service-oriented professionals who thrive in fast-paced environments and want to grow their career in the hospitality industry. Enjoy competitive pay, comprehensive benefits, and a supportive team culture that values your contributions.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using PMS software
- Handle guest inquiries, complaints, and requests promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Perform daily audits and report discrepancies
- Maintain security protocols and guest confidentiality
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (days, evenings, weekends, holidays)
- Basic math and cash handling abilities
- Valid Texas driver's license (if required for local errands)
- Spanish fluency highly preferred