Job Description
Join our award-winning luxury hotel team in Tampa, FL! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences while enjoying weekly paychecks. This role offers career growth opportunities in a vibrant hospitality environment with competitive benefits.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and discretion
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Operate hotel management software (Opera/PMS)
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency in property management systems
- Ability to multitask in fast-paced environments
- Valid Florida driver's license preferred
- Flexible availability including nights/weekends
- Basic knowledge of Tampa attractions and services
- High school diploma or equivalent required