Job Description
Join our dynamic team as a Front Desk Agent at Metro Hospitality Group, where we value exceptional service and employee growth. This shift-based position offers weekly pay and flexible scheduling to accommodate your lifestyle. As the first point of contact, you'll create memorable guest experiences while handling check-ins, reservations, and inquiries with professionalism. Our supportive environment provides comprehensive training and opportunities for advancement.
Responsibilities
- Manage guest check-in/check-out processes efficiently using PMS systems
- Handle reservation modifications and direct phone inquiries
- Process payments and maintain accurate financial records
- Address guest concerns promptly with solution-oriented approaches
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in reservation systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for cash handling and billing
- Valid Michigan driver's license (if required for errands)