Job Description
Launch your hospitality career with Grand Plaza Hotel! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in the heart of San Antonio. No prior experience required – we provide comprehensive training to set you up for success. Join our award-winning team where your smile and dedication will make every guest feel welcome.
As a Front Desk Agent, you'll be the first face of our luxury property, handling check-ins, managing reservations, and solving guest inquiries with professionalism. This role offers growth opportunities into supervisory positions and includes competitive benefits including health insurance, paid time off, and hotel discounts.
Why Join Us?
- Industry-leading training program
- Career advancement pathways
- Comprehensive benefits package
- Dynamic team environment
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Handle reservation inquiries and modifications with accuracy
- Resolve guest concerns promptly and professionally
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards in all guest interactions
- Assist with concierge services and local recommendations
Qualifications
- No experience required – we train all new hires!
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient with basic computer applications
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and customer-first mindset
- Must be authorized to work in the United States