Job Description
Join our award-winning hospitality team in the heart of San Francisco! We're seeking energetic Front Desk Agents to create memorable experiences for our international guests. This entry-level role offers rapid career growth in luxury hospitality with comprehensive training and competitive benefits. Perfect for career-starters seeking dynamic shift work in a vibrant urban setting.
Responsibilities
- Guest check-in/out procedures with attention to detail
- Manage reservations and room assignments via Opera PMS
- Resolve guest inquiries and service requests promptly
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Maintain security protocols and key control systems
- Perform nightly audit and report generation
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency (MS Office, reservation systems)
- Exceptional customer service mindset
- Ability to work flexible shifts (evenings, weekends, holidays)
- Multilingual skills (Spanish/Chinese preferred)
- Professional appearance and communication skills
- Ability to stand for extended periods
- Previous hospitality experience a plus