Job Description
Join our award-winning team as a Front Desk Agent and kickstart your career in hospitality! We're seeking energetic, customer-focused individuals with no prior experience who are passionate about creating exceptional guest experiences. As the first point of contact for our luxury downtown Indianapolis hotel, you'll play a pivotal role in welcoming guests and ensuring their stay is memorable. We provide comprehensive training and growth opportunities for motivated team members.
Our ideal candidate thrives in fast-paced environments, possesses strong communication skills, and embodies professionalism. If you're ready to learn, grow, and build a foundation in the hospitality industry, we encourage you to apply today!
Responsibilities
- Check in/out guests efficiently using our property management system
- Handle guest inquiries and resolve concerns with exceptional service
- Process payments and manage cash drawer operations accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Answer multi-line phone calls and route communications appropriately
- Perform daily audit tasks and report discrepancies to management
- Uphold brand standards through professional appearance and conduct
Qualifications
- High school diploma or equivalent (required)
- Zero prior experience necessary – comprehensive training provided
- Proficient in basic computer applications (typing 25+ WPM)
- Exceptional verbal communication and interpersonal skills
- Ability to multitask in a high-energy environment
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Valid Indiana driver's license (for occasional errands)