Job Description
Are you passionate about creating memorable guest experiences? Grand Hospitality Group is seeking enthusiastic Front Desk Agents to join our luxury downtown Pittsburgh hotel. As the first point of contact, you'll embody our commitment to excellence while handling reservations, check-ins, and guest inquiries. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in the heart of the Steel City!
Responsibilities
- Deliver exceptional customer service during check-in/check-out processes
- Manage reservations using Opera property management system
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 0-2 years hospitality or customer service experience
- Strong communication and interpersonal skills
- Proficiency with basic computer systems
- Ability to work flexible shifts (nights, weekends, holidays)
- Detail-oriented with organizational abilities
- Positive attitude and problem-solving mindset
- Basic knowledge of Pittsburgh area preferred