Job Description
Join the vibrant hospitality scene in Memphis as a Front Desk Agent at our prestigious downtown hotel. We're seeking energetic professionals to manage our 24/7 operations with exceptional customer service. This role offers competitive pay, comprehensive benefits, and opportunities for career advancement in a city renowned for its music and culture.
Responsibilities
- Check guests in/out efficiently while verifying reservation details
- Process payments and manage cash transactions accurately
- Respond to guest inquiries with Memphis-specific recommendations
- Coordinate with housekeeping and maintenance departments
- Multitask across check-ins, phone calls, and administrative tasks
- Maintain detailed records in property management systems
- Resolve guest complaints promptly and professionally
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience
- Strong computer skills (MS Office, PMS systems)
- Excellent communication and problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Memphis attractions and transportation
- Ability to stand for extended periods
- Valid Tennessee driver's license preferred