Job Description
Join our award-winning hospitality team at Grand City Hotels in Portland! We're seeking energetic, customer-focused individuals to kickstart their careers in the hotel industry. As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service while managing check-ins, reservations, and inquiries. This entry-level position offers comprehensive training, growth opportunities, and a vibrant work environment in the heart of Portland.
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage reservations using hotel management software (Opera PMS preferred)
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Perform daily audits and report discrepancies
- Assist with valet services and luggage handling
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and multitasking abilities
- Basic computer proficiency with MS Office Suite
- Ability to work flexible shifts (nights, weekends, holidays)
- Positive attitude and problem-solving skills
- Valid Oregon driver's license (for valet duties)