Job Description
Join our award-winning team at Grand Hotel Detroit and kickstart your hospitality career! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown Detroit. As the first point of contact, you'll create memorable moments while mastering check-in/out procedures, reservation management, and concierge services. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a luxury hotel environment. Apply today to become part of Detroit's premier hospitality team!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Provide personalized concierge services and local recommendations
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate guest records and billing information
- Collaborate with housekeeping and maintenance teams for operational excellence
- Process payments and manage cash drawer procedures
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- 0-2 years customer service or hospitality experience
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling skills