Job Description
Join our award-winning team at Austin Grand Hotel, where exceptional service meets Southern hospitality. We're seeking a charismatic Front Desk Agent to be the first point of contact for our distinguished guests. This role combines dynamic guest interactions with operational excellence in one of Austin's premier destinations.
As a Front Desk Agent, you'll embody our commitment to creating memorable experiences while managing check-in/check-out processes, handling guest inquiries, and coordinating with housekeeping and maintenance teams. We offer competitive compensation, comprehensive benefits, and opportunities for career growth within our luxury hospitality brand.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using Opera property management system
- Resolve guest inquiries and concerns with prompt, personalized solutions
- Coordinate room assignments and VIP requests with hotel departments
- Process payments, manage cash handling, and maintain accurate billing records
- Upsell hotel amenities, dining packages, and local experiences
- Maintain meticulous front desk appearance and operational standards
- Collaborate with concierge team to enhance guest experiences
Qualifications
- Minimum 2 years front desk experience in luxury hospitality
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Texas Food Handler certification or ability to obtain within 30 days
- Ability to work flexible shifts including weekends and holidays
- Valid Texas driver's license with clean record
- Spanish language fluency highly desirable
- Knowledge of Austin attractions and events