Job Description
Join our award-winning team at the Grand Plaza Hotel Albuquerque, where hospitality excellence meets vibrant Southwestern culture! We're seeking passionate individuals to create memorable guest experiences as Front Desk Agents. This entry-level role offers comprehensive training, career growth opportunities, and a supportive team environment in downtown Albuquerque's heart. Perfect for recent graduates or career changers looking to start their hospitality journey.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and billing inquiries accurately
- Address guest concerns promptly with solution-oriented communication
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems (Opera/PMS) efficiently
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to enhance guest experiences
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with willingness to learn hotel software
- Exceptional customer service and communication skills
- Ability to multitask in a fast-paced environment
- Positive attitude and strong problem-solving abilities
- Flexible availability including evenings, weekends, and holidays
- No prior experience necessary - comprehensive training provided
- Valid New Mexico driver's license preferred (not required)