Job Description
Join our award-winning team as a Front Desk Agent at the Grand Plaza Hotel in Dallas! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences during day, evening, and overnight shifts. No prior experience required—comprehensive training provided. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our expanding hospitality brand. If you thrive in dynamic environments and love creating memorable stays, apply today!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns with professionalism and problem-solving skills
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through attentive service and facility knowledge
- Collaborate during shift changes for continuity of service
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced settings
- Basic computer proficiency (MS Office, reservation systems)
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and customer-first mindset
- Reliability and punctuality for shift-based work
- Willingness to undergo background check