Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Sacramento as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of California's capital. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown location. Apply today to start your journey in premium hospitality!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards for cleanliness and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license (for airport shuttle duties)
- High school diploma or equivalent required
- Basic knowledge of Sacramento attractions and transportation
- Ability to stand for extended periods