Job Description
Join our award-winning team at Oceanview Resorts & Spa, where hospitality meets coastal elegance! We're seeking a charismatic Front Desk Agent to be the first point of contact for our guests. Deliver exceptional service while managing check-ins, reservations, and guest inquiries in our luxurious Virginia Beach resort. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment overlooking the Atlantic.
Responsibilities
- Manage seamless check-in/check-out processes for resort guests
- Handle reservation inquiries and modify bookings using PMS software
- Resolve guest concerns promptly with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local attraction recommendations and concierge services
- Maintain a pristine front desk area with organized supplies
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Virginia hospitality license or willingness to obtain
- Fluent in English; bilingual (Spanish) preferred
- Professional appearance and warm, approachable demeanor
- Flexible availability including weekends and holidays