Job Description
Join our award-winning team at Sunshine Hospitality Group and experience the thrill of Florida's vibrant hospitality scene! We're seeking passionate Hotel Front Desk Agents with weekly pay to deliver exceptional guest experiences at our premier Orlando resort. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the heart of the tourism capital.
As a Front Desk Agent, you'll be the first point of contact for our international guests, creating memorable stays while managing check-ins, reservations, and guest requests with precision and warmth. This full-time position offers stability and growth opportunities in one of Florida's most exciting industries.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with accuracy
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and valet departments
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera, Amadeus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of foreign languages (Spanish/French preferred)
- Strong attention to detail and multitasking abilities
- Valid Florida driver's license (if required for valet coordination)