Job Description
Join our award-winning team at Grand Hotel Miami, a premier luxury destination in the heart of South Beach. We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences through exceptional service and local expertise. This part-time position offers flexible scheduling while immersing you in Miami's vibrant hospitality scene. Enjoy competitive pay, employee discounts, and opportunities for career growth within our global network of premium properties.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences with 5-star service standards
- Manage reservation systems, room assignments, and guest requests with precision
- Process payments, maintain accurate billing records, and handle cash transactions
- Act as a local Miami concierge, providing insider recommendations for dining, attractions, and events
- Collaborate with housekeeping, maintenance, and security teams to ensure seamless operations
- Resolve guest inquiries and concerns promptly with proactive problem-solving
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with PMS systems (Opera, Fidelio) and Microsoft Office Suite
- Fluency in English and Spanish; additional languages a plus
- Exceptional communication skills with a warm, approachable demeanor
- Ability to multitask efficiently in a fast-paced environment
- Valid Florida driver's license preferred for occasional errands
- Flexible availability including nights, weekends, and holidays