Job Description
Join our award-winning luxury hotel in the heart of Nashville! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences. This urgent hiring opportunity offers competitive pay, comprehensive benefits, and career growth in Nashville's thriving hospitality scene. Be the first face guests see when they arrive in Music City!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve issues with a solutions-oriented approach
- Process payments and manage cash drawer procedures
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel services and amenities to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (e.g., Opera, Marriott)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Valid Tennessee driver's license preferred