Job Description
Join our award-winning team at Harborview Hotels & Resorts as a Front Desk Agent! We're seeking enthusiastic, service-minded individuals to be the first point of contact for our guests. No hospitality experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury hotel chain. Located in the vibrant Seaport District, you'll work in a modern environment with a supportive team. Apply today and start your journey in hospitality!
Responsibilities
- Deliver exceptional guest service through check-in/check-out procedures and personalized assistance
- Manage reservations, room assignments, and billing inquiries with accuracy
- Address guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Maintain a clean, organized front desk environment
- Process payments and manage cash handling procedures
- Utilize hotel management software (training provided)
Qualifications
- No prior experience required – we train all team members!
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and willingness to learn new systems
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent (GED accepted)
- Authorization to work in the United States