Job Description
Join our award-winning team as a Front Desk Agent and kickstart your hospitality career! We're urgently seeking energetic individuals to deliver exceptional guest experiences at our premier Fresno location. No experience required – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic, supportive environment. If you're passionate about customer service and ready to grow, apply today!
Responsibilities
- Deliver warm, professional greetings and check-in/check-out services
- Manage reservations, room assignments, and payment processing
- Respond to guest inquiries with accurate information and solutions
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain organized front desk operations and documentation
- Handle emergency situations calmly and per company protocols
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Exceptional communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Proficient with basic computer systems and reservation software
- Positive attitude and customer service mindset
- Ability to work flexible shifts including weekends/holidays