Job Description
Embark on an exciting hospitality career with Grand Hotel Charlotte! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in our luxury downtown location. Perfect for career starters, this role offers comprehensive training and growth opportunities within our award-winning team. Join our commitment to excellence and become the welcoming face of our premium hotel.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, modifications, and inquiries via phone/in-person
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments and manage cash drawer operations accurately
- Coordinate with housekeeping and maintenance teams for seamless service
- Utilize hotel management systems (Opera/PMS) effectively
- Uphroom brand standards through professional appearance and communication
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not mandatory
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with attention to detail
- Basic computer proficiency and comfort with reservation systems
- Ability to work flexible schedules including nights/weekends
- Positive attitude and passion for hospitality excellence