Job Description
Join our award-winning hospitality team as a Front Desk Agent and kickstart your career in the heart of Cleveland! No prior experience is required – we provide comprehensive training to ensure your success. As the first point of contact for our guests, you'll create memorable experiences while showcasing Cleveland's vibrant culture. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing hotel chain.
What We Offer:
- Free on-site parking
- Employee discounts on hotel stays and dining
- Health benefits (full-time positions)
- Professional development programs
Responsibilities
- Warmly greet and register/check out guests using hotel management systems
- Answer phone inquiries and manage reservation requests
- Process payments and manage cash handling procedures
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Local area knowledge assistance for guests
- Maintain clean and organized lobby/reception area
Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency
- Punctual and reliable work ethic
- Ability to stand for extended periods
- Positive attitude and service-oriented mindset
- No prior experience required – training provided!