Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Plaza Hotel in San Jose! We're seeking dynamic professionals to deliver exceptional guest experiences during flexible shift schedules. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and enjoy providing personalized service to international and domestic travelers.
As the first point of contact, you'll manage check-in/out processes, handle reservations, and resolve guest inquiries with professionalism and efficiency. Our state-of-the-art facility offers competitive compensation, comprehensive benefits, and career growth opportunities within our expanding luxury hotel chain.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle high-volume phone reservations and in-person guest inquiries
- Process payments and manage financial transactions accurately
- Resolve guest complaints with service recovery best practices
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain detailed guest records and preferences in CRM system
- Execute emergency procedures during shift coverage
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Flexible availability including nights, weekends, and holidays
- Exceptional communication skills in English (bilingual Spanish a plus)
- Strong problem-solving abilities with conflict resolution training
- Valid California driver's license with clean driving record
- Ability to stand for extended periods and lift 25 lbs
- High school diploma or equivalent required